Optiman Privacy Policy Last updated: March 3, 2026

Optiman (“we”, “us”, or “our”) operates the website at optiman.health (the “Site”), providing online health consultations and men’s wellness  products and services through WooCommerce.

We are committed to protecting your privacy, especially regarding sensitive health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the Site, purchase products, book consultations, or use our services.

By accessing or using the Site, you agree to this policy. If you do not agree, please do not use the Site.

1. Information We Collect

Information you provide directly:

  • Account and contact details (name, email, phone, address for local pickup/shipping if applicable)
  • Order details (products selected, quantities, any notes or preferences)
  • Health-related information (symptoms, testosterone concerns, medical history, or details voluntarily shared via contact forms, inquiries, or patient story submissions)
  • Payment-related information (Cash App $Cashtag/handle or cryptocurrency wallet address for transaction verification; we do not collect or store traditional payment credentials)

Automatically collected information:

  • Device and browser data (IP address, browser type/version, OS, pages visited, time/date of access)
  • Usage analytics (via WooCommerce or basic tools — aggregated/anonymized where possible)
  • Cookies for essential functions (cart, preferences, site performance — see our Cookie Notice)

From third parties:

  • Cash App (limited transaction details like sender, amount, description — per their Privacy Notice)
  • Public blockchain data (for crypto payments: transaction hashes, wallet addresses — publicly visible)

We collect sensitive health data only if voluntarily provided (e.g., for personalized support or inquiries) and treat it with heightened protection.

2. How We Use Your Information

We use your information to:

  • Process orders for TRT products/services (fulfillment, shipping if applicable, transaction verification via Cash App or crypto)
  • Schedule and conduct online health consultations (preparation, personalized advice, follow-up)
  • Provide TRT-related recommendations or monitoring (based on shared health data)
  • Communicate (order/consultation confirmations, reminders, support)
  • Improve the Site/services (analytics)
  • Prevent fraud/abuse and ensure security
  • Comply with legal obligations (e.g., medical record retention, reporting)

Marketing: With consent, we may send updates on TRT products/services (opt-out anytime).

Important: We are not a substitute for in-person medical care. Consultations/products do not constitute a doctor-patient relationship unless explicitly stated by a licensed provider.

3. Data Sharing & Disclosure

We do not sell your personal or health data.

We may share information with:

  • Licensed healthcare providers/partners (for consultations/TRT oversight, under confidentiality)
  • Service providers (hosting, email, WooCommerce extensions, scheduling tools) — bound by strict agreements
  • Cash App (as required for transaction processing; they share limited transaction details with us per their Privacy Notice)
  • Blockchain networks (crypto transactions are public and irreversible; we do not control ledger visibility)
  • In aggregated/anonymized form for analytics/research
  • During business transfers (merger/sale)
  • When required by law (subpoenas, health/safety, regulatory compliance)

Health data sharing complies with applicable laws (e.g., HIPAA if we are a covered entity, GDPR/CCPA where relevant).

4. Data Storage & Security

  • Data stored on secure, compliant servers
  • Encryption (TLS in transit; at-rest where applicable for health data)
  • Access limited to authorized personnel; regular audits
  • For payments: We do not store sensitive payment details. Cash App handles its processing securely (per their standards). Crypto payments use public blockchains — use caution with wallet privacy.
  • No system is fully secure — we cannot guarantee absolute protection

5. Your Privacy Rights & Choices

Under Japanese law (APPI) and other applicable regulations (e.g., GDPR if EU users, CCPA if California):

  • Access, correct, or delete your data
  • Opt out of marketing
  • Withdraw consent for any processing
  • Restrict or object to use
  • Lodge complaints with authorities (e.g., Personal Information Protection Commission in Japan)

To exercise rights: email privacy@optiman.health

You can:

  • Delete your account (if registered) via profile
  • Manage cookies in your browser
  • Revoke any shared health details by contacting us

6. Data Retention

  • Order records: retained as required for accounting, disputes, or legal purposes (typically 5–7 years)
  • Inactive accounts/inquiries: deleted after prolonged inactivity or upon request
  • Deletion requests: processed within 30 days (subject to legal exceptions)

7. International Transfers

Optiman is operated from [Japan / your base country]. Data may be transferred to and processed in other countries (e.g., US, EU) by us or our providers. We use appropriate safeguards (Standard Contractual Clauses, etc.) where required.

8. Children’s Privacy

Optiman is not directed to children under 16 (or 13 in some jurisdictions). We do not knowingly collect data from children. If we learn we have, we will delete it.

9. Changes to This Policy

We may update this policy. We’ll notify you of material changes (in-app notice, email) and update the “Last updated” date.

 

10. Contact Us

Questions or concerns? Reach out: Email: privacy@optiman.health

Thank you for trusting Optiman with your optimization journey.

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